Jobs at The Village Works

 

Community Manager 

updated 5.31.2021

 

The Village Works is a neighborhood coworking space in Brookline Village, coming this fall to a second location in JP. We’re creating the workplace of the future through healthy, inspiring, community-focused environments for our membership to do its best work every day. We offer shared workspace, offices, meeting spaces, and events. We also support our neighborhoods by fostering vibrancy in the local small business economy, partnering actively with local organizations, and hosting public programming. Our members include small businesses and non-profits, local startups, freelancers, creative professionals, and local headquarters for global businesses. 

 

The Job

With the launch of our new location, TVW is adding new Community Managers to our tight-knit and growing team. The Community Manager is a “people person” with an interesting array of skills: one part hospitality, one part sales, an authentic curiosity about both people and businesses, great communication and organization skills, building management and tech savvy, rock-solid reliability, and naturally inclined to roll up their sleeves and get things done (whether making coffee, keeping healthy treats stocked before a snack emergency happens, or troubleshooting a member’s computer that won’t connect to the TV screen).

 

As a small business, we have plenty to do and will be happy to incorporate your skills and interests.

 

Each CM has a home base (either Brookline Village at 202 Washington Street or Jamaica Plain a t769 Centre Street) but may fill in shifts at the other location. The schedule is roughly business hours with occasional evening and weekend shifts by arrangement for events. The Community Manager collaborates with other Community Managers and the Business Operations Manager and reports to the Director of Operations.

 

Job Tasks: 

-Acting as a friendly, welcoming first point of contact for members, visitors, and curious neighbors

-Managing day-to-day member and visitor needs (including customer service) and fostering a warm and positive community environment

-Managing sales process for memberships and event rentals, including offering tours and following relationships in CRM system via email, phone, email, and in face to face

-Managing shared café service and kitchen inventory, including hospitality services and light cleaning throughout the day (separately from our our daily professional cleaning service)

-Prioritizing and multitasking during shifts that are different every day

-Creating community culture through orienting new members, visitors, and drop-ins, creating, and hosting community programming

-Offering basic on-demand tech and audio-visual support (assisting members and visitors with tele-meeting setup, helping troubleshoot internet and printing access, etc.) Note: we are very willing to train on this, but you need to have a comfort level with technology.

-Planning and implementing community events

-Managing day-to-day facilities and building issues

-Reliably completing opening and closing procedures in support of health and safety in the building

-Handling administrative tasks including record-keeping, processing payments

-Staffing periodic event rentals as coordinator and facilities manager (overtime pay may apply)

-Additional duties in support of the essential day-to-day functioning of the business

-As the sole staff member in the building, you will perform core building maintenance that requires climbing stairs and lifting up to 50 pounds.

-Additional duties as assigned

 

About You:

We value different job and educational backgrounds, including (but not limited to) hospitality, customer service, sales, property management, community roles, and creative fields. 

 

-Energetic, outgoing personality and authentic interest in people and their jobs

-Self-starting, enthusiastic, reliable individual who can handle a fast-paced workday independently

-Friendly and professional demeanor, including conflict-management skills and ability to keep the work culture positive and welcoming in a community with diverse backgrounds and needs

-Superlative verbal communication skills, ability to communicate effectively with a variety of membership and neighbors

-Strong written communication and attention to detail for emails and record-keeping

-Comfort with computers (Mac, Windows, Chromebook), basic technical and audio-visual setup and troubleshooting

-Trustworthiness to manage building safety and keep on top of administrative tasks independently

-Enthusiasm about learning new skills

 

Helpful Qualifications (not required):

-2+ years work experience in hospitality or customer service

-Experience working for a small business

-Interest in coworking or entrepreneurship

-Bachelor’s or advanced degree

-Some schedule flexibility beyond business hours by arrangement

 

Compensation:

This is a full-time hourly position with hourly rate commensurate with entry-level experience ($18-23/hour depending on qualification). Full-time benefits include company shared health insurance and paid vacation. Additional hours available (overtime pay applies over 40 hours). Additional perks include personal membership, access to member discounts and events, friends and family discounts, and work policies that support quality of life. 

 

To Apply: 

The role may start part-time and shift to full-time by early fall, with additional hours available depending on the candidate’s skill set. Please note in your cover letter your desired start timeline and any flexibility you have. Email business@thevillageworks.com with your application or questions about the role. Include your resume and brief cover attached in PDF format. It’s helpful if you can also copy/paste your cover letter into the email body. Please specify your ongoing availability, your interest in the position, and a short summary of your most relevant qualifications. Feel free to include a link to your website or LinkedIn profile if available (not required). Applications received in other formats will not be considered. We will contact candidates who move onto the interview round within two weeks. BIPOC and LGBTQ individuals are especially. encouraged to apply!

The Village Works
is a neighborhood coworking space in Brookline Village. We offer flexible memberships for our shared workspace as well as offices, meeting rooms, events and community connection.


Contact Us

The Village Works
202 Washington Street
Brookline, MA 02445
617.651.0681
hello@thevillageworks.com

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