plaJobs at The Village Works

 

Community Manager 

The Village Works is a neighborhood coworking space in Brookline Village, coming this fall to a second location in JP. We’re creating the workplace of the future through healthy, inspiring, community-focused environments for our membership to do its best work every day. We offer shared workspace, offices, meeting spaces, and events. We also support our neighborhoods by fostering vibrancy in the local small business economy, partnering actively with local organizations, and hosting public programming. Our members include small businesses and non-profits, local startups, freelancers, creative professionals, and local headquarters for global businesses. 

 

The Job

With the launch of our new location, TVW is adding new Community Managers to our tight-knit and growing team. The Community Manager is a “people person” with an interesting array of skills: one part hospitality, one part sales, an authentic curiosity about both people and businesses, great communication and organization skills, building management and tech savvy, rock-solid reliability, and naturally inclined to roll up their sleeves and get things done (whether making coffee, keeping healthy treats stocked before a snack emergency happens, or troubleshooting a member’s computer that won’t connect to the TV screen).

 

As a small business, we have plenty to do and will be happy to incorporate your skills and interests.

 

Each CM has a home base (either Brookline Village at 202 Washington Street or Jamaica Plain at 769 Centre Street) but may fill in shifts at the other location. The schedule is roughly business hours with occasional evening and weekend shifts by arrangement for events. The Community Manager collaborates with other Community Managers and the Business Operations Manager and reports to the Director of Operations.

 

Job Tasks: 

-Acting as a friendly, welcoming first point of contact for members, visitors, and curious neighbors

-Managing day-to-day member and visitor needs (including customer service) and fostering a warm and positive community environment

-Managing sales process for memberships and event rentals, including offering tours and following relationships in CRM system via email, phone, email, and in face to face

-Managing shared café service and kitchen inventory, including hospitality services and light cleaning throughout the day (separately from our our daily professional cleaning service)

-Prioritizing and multitasking during shifts that are different every day

-Creating community culture through orienting new members, visitors, and drop-ins, creating, and hosting community programming

-Offering basic on-demand tech and audio-visual support (assisting members and visitors with tele-meeting setup, helping troubleshoot internet and printing access, etc.) Note: we are very willing to train on this, but you need to have a comfort level with technology.

-Planning and implementing community events

-Managing day-to-day facilities and building issues

-Reliably completing opening and closing procedures in support of health and safety in the building

-Handling administrative tasks including record-keeping, processing payments

-Staffing periodic event rentals as coordinator and facilities manager (overtime pay may apply)

-Additional duties in support of the essential day-to-day functioning of the business

-As the sole staff member in the building, you will perform core building maintenance that requires climbing stairs and lifting up to 50 pounds.

-Additional duties as assigned

 

About You:

We value different job and educational backgrounds, including (but not limited to) hospitality, customer service, sales, property management, community roles, and creative fields. 

 

-Energetic, outgoing personality and authentic interest in people and their jobs

-Self-starting, enthusiastic, reliable individual who can handle a fast-paced workday independently

-Friendly and professional demeanor, including conflict-management skills and ability to keep the work culture positive and welcoming in a community with diverse backgrounds and needs

-Superlative verbal communication skills, ability to communicate effectively with a variety of membership and neighbors

-Strong written communication and attention to detail for emails and record-keeping

-Comfort with computers (Mac, Windows, Chromebook), basic technical and audio-visual setup and troubleshooting

-Trustworthiness to manage building safety and keep on top of administrative tasks independently

-Enthusiasm about learning new skills

 

Helpful Qualifications (not required):

-2+ years work experience in hospitality or customer service

-Experience working for a small business

-Interest in coworking or entrepreneurship

-Bachelor’s or advanced degree

-Some schedule flexibility beyond business hours by arrangement

 

Compensation:

This is a full-time hourly position with hourly rate commensurate with entry-level experience ($18-23/hour depending on qualification). Full-time benefits include company shared health insurance, paid vacation, and tuition assistance. Additional hours available (overtime pay applies over 40 hours). Additional perks include personal membership, access to member discounts and events, friends and family discounts, and work policies that support quality of life. 

 

To Apply: 

Email business@thevillageworks.com with your application or questions about the role. Include your resume and brief cover attached in PDF format. It’s helpful if you can also copy/paste your cover letter into the email body. Please specify your ongoing availability, your interest in the position, and a short summary of your most relevant qualifications. Feel free to include a link to your website or LinkedIn profile if available (not required). Applications received in other formats will not be considered. We will contact candidates who move onto the interview round within two weeks. BIPOC and LGBTQ individuals are especially encouraged to apply!

Business Operations Manager – Part-Time (Full-Time Options)

The Village Works is a neighborhood coworking space in Brookline Village, coming in November to a second location in JP. We’re creating the workplace of the future through healthy, inspiring, community-focused environments for our membership to do its best work every day. We offer shared workspace, offices, meeting spaces, and events. We also support our neighborhoods by fostering vibrancy in the local small business economy, partnering actively with local organizations, and hosting public programming. Our members include small businesses and non-profits, local startups, freelancers, creative professionals, and local headquarters for global businesses.

 

The Job

With the launch of our new location, TVW is adding a part-time Business Operations Manager to support the work of the Director of Operations. The job tasks are varied but will be focused around the selected candidate’s strengths during the hiring process. As a small business, we have plenty to do and will be happy to incorporate your skills and interests. (The part-time Business Community Manager role can be combined with a part-time Community Manager position for full-time employment.)

 

Administration:

  • Perform and keep track of administrative tasks: record-keeping, expense reporting, basic bookkeeping, bill payment, refund processing, creating sales and expense reports
  • Learn our online platforms and manage member accounts, troubleshoot platform issues with technical support, and train new team members on software platform.
  • Manage contracts (events, offices, etc.)

 

Management:

  • Perform limited HR responsibilities for the Community Management team (running payroll, coordinating scheduling)
  • Participate in and occasionally lead weekly staff meetings
  • Building management including managing building subcontractor relationships that are outside of landlord scope (cleaner, service contracts, etc.).
  • Act as liaison between TVW and other partners and service providers (Workbar, coworking and space rental aggregators), manage partnership relationships
  • Fill in for Community Managers during part- or full-day shifts an average of 0-2 days per week in Brookline and Jamaica Plain (some flexibility in schedule and some remote work hours may be completed outside of business hours).

 

Sales

  • Participate in sales process including fielding incoming inquiries for high-value offices, meeting spaces, events, and membership via email, phone, and some in-person tours.
  • Coordinate sales relationship management processes (CRM) across Community Management team.

 

Communications

  • Participate in member customer service communications alongside the Community Management team (fielding emails and inquiries)
  • Implement communications and marketing tasks including posting to public calendars, coding email blasts (Mailchimp), social media planning

 

The part-time schedule is a combination of limited weekly in-person shifts during business hours, some remote hours during business hours, and some remote hours that can be completed on your schedule (though you’re always welcome to work from our beautiful spaces). Ideally, the candidate would be available for occasional shifts outside of business hours. The Business Operations Manager reports to the Director of Operations.

 

Essential Qualifications:

  • Trustworthiness and reliability
  • Ability to prioritize and work independently
  • Clear verbal and written communication
  • Attention to detail
  • Comfort with technology and willingness to learn new systems -Experience with small business or organizational administration -Flexible, positive, proactive attitude to work

 

Helpful Qualifications (not required):

  • Experience working for small businesses or organizations
  • Bachelor’s or advanced degree
  • Occasional schedule flexibility beyond business hours by arrangement -Interest in coworking and local business ecosystem

 

Compensation:

This is a part-time hourly position with hourly rate commensurate with experience ($20-$32/hour). Additional perks include paid time off, personal membership, access to member discounts and events, friends and family discounts, and work policies that support quality of life. The part-time Business Community Manager role can be combined with a part-time Community Manager position for full-time employment.

 

To Apply:

We prefer applications by email. Email business@thevillageworks.com with your application or questions about the role. Include your resume and brief cover attached in PDF format. It’s helpful if you can also copy/paste your cover letter into the email body. Please specify your ongoing availability, your interest in the position, and a short summary of your most relevant qualifications. Feel free to include a link to your website or LinkedIn profile if available (not required). Please note in your cover letter your desired start timeline and specify if you are applying for the part-time role as advertised or if you require full-time employment. We will contact candidates who move onto the interview round within two weeks. BIPOC and LGBTQ individuals are encouraged to apply.

v. 9.1.2021 

 

About The Village Works

The Village Works is a neighborhood coworking space in Brookline Village. We offer shared workspace, offices, meeting space, and community events. We aim to create a healthy, productive, and collaborative work environment for startups, small businesses, and freelancers while supporting our neighborhood.

The Village Works
is a neighborhood coworking space in Brookline Village. We offer flexible memberships for our shared workspace as well as offices, meeting rooms, events and community connection.


Contact Us

The Village Works
202 Washington Street
Brookline, MA 02445
617.651.0681
hello@thevillageworks.com

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