The Village Works COVID-19 Updates

Looking for our online connection resources, including TVW’s Online Events? Click here for our current resources and free online events (non-members welcome). For fun, we’ve also posted TVW Virtual Backgrounds for Zoom.

The Village Works is currently closed for coworking. Because we support important tele-work functions, including for members who work in life safety and health care, we hope to open again soon. Please contact us with questions.



COVID-19 Business and Local Resources

   → The Village Works’s Community Connection Resources (open to non-members)

   → Town of Brookline C-19 Business Resources

   → Brookline Chamber list of open and impacted businesses

   → Federal Small Business Administration Disaster Loan Program

   → State of Massachusetts COVID-19 Resources for Businesses

   → Brookline Village Business Association 

    → Brookline Mutual Aid

    → Jamaica Plain/Roxbury Mutual Aid


Member Updates Posted 3/23/2020

Dear Members,

Per today’s MA Executive Order that all non-essential businesses cease in-person operations, we will be closed as of 12PM tomorrow, March 24th through April 7th.

If you believe you are a worker who provides COVID-19 Essential Services, and you cannot work remotely (that is, you need access to The Village Works), please reach out as soon as possible. The official list of C-19 Essential Services is posted on the website.

We will continue providing online services to our members and larger community. These resources will be compiled on our website (updated regularly). Please see yesterday’s email in answer to questions about closure, membership, and ongoing TVW services.  

Wishing everyone well through these unprecedented times.

Best regards,


Posted 3/22/2020

Dear TVW Members,

We hope you and your loved ones are healthy during these unprecedented times. The health and safety of our larger community remains the most important consideration, and we’ve decided to close shared coworking until April 6th at this time.

As a small, local business, we’re doing our utmost to stay afloat through this health crisis, continue to pay our employees, and meet our financial obligations. We are incredibly grateful for the community’s patience and support while we make program modifications and come up with plans to move forward.

Starting tomorrow, we have new resources for our community. Weekly individual workspaces are available for those who need it. Contact us for details.


We’ve heard members’ desire to connect in this very isolating moment, and we know that many of you are dealing with your own business challenges .

Talk to us and each other online. We’re opening up a Slack channel for members to connect, share work-from-home tools, and keep each others’ spirits up. We’ve heard feedback that Slack is an extremely useful tool for real time communication, so stay tuned for an invite. We’re also starting threads on our Facebook page.  We’ll continue to update Wobbe discussions. Please engage on the medium that is most useful to you. We also welcome suggestions for ways to connect our members.

Join us for coffee. Reina will be hosting a Zoom coffee every day this week at 10AM to share recipes, productivity-at-home tips, and Netflix recommendations. (You’ll get to meet Reina’s dog, too.) This is also open to non-members, so please share with neighbors who’d appreciate the connection.

• Lunch and Learn. We are looking to our talented Worker Vs to step up if you’d like to facilitate a Zoom discussion on a topic you’re motivated to share. It could be a fun diversion, your area of expertise, or useful tools to get through this challenging time. We would like to run these every week.

• We’re looking for ways to support you. Reach out with your requests. We will try to help you or send you in the right direction.

• We’re also sharing business and local resources related to C-19 on Twitter and on Wobbe discussions. We are following closely the town, state, and federal programs available for business relief during this emergency, and we’d like to be a resource to our members. We will continue updating our resource list to share.

   → Town of Brookline C-19 Business Resources

   → Brookline Chamber list of open and impacted businesses

   → Federal Small Business Administration Disaster Loan Program

   → State of Massachusetts COVID-19 Resources for Businesses

   → Massachusetts Department of Unemployment Assistance (DUA) Virtual Town Halls (this week) 

    → Brookline Village Business Association 

    → Brookline Mutual Aid

    → Jamaica Plain/Roxbury Mutual Aid

Shared Coworking Closure

We are closing for all coworking and hourly room booking at this time. Simply put, the changing environment means that we can’t guarantee staffing. Without proper and consistent staffing, we can’t adequately service our offerings, even with our existing social distancing precautions in place. All of our meeting rooms will be converted to private workspaces available weekly. Please reach out for details. At this time, private office members continue full access to their spaces. 

We don’t expect that April 6th will mark a full reopening of all our services, but we will ramp up as soon as we can. If you have specific needs, talk to us. That’s the best way for us to learn about changing member needs in this unusual time.

Your Membership

As a small, local business, we are committed to our community and to our employees. We are doing our best to come through the other side of this health crisis and financial emergency.

   • Please consider keeping your membership in place. This commitment and confidence in us is the most important action you can take to help us weather this storm. Our members’ recognition of the value of our space and community has kept us optimistic at this difficult time. You can use your “April” membership in the future when we’re at full service again. Should we open during April for partial or full service, there won’t be any additional membership charge to you. We are so grateful for your support.

    • If you’d like to place your membership on hold for April, we will not charge you for the month. You must notify us by Friday March 27th of this change.

    • If you have questions about your storage or mail, please reach out to

    • Since we have limited our shared coworking in March, and many members have been able to stay home to help flatten the curve, most memberships have been impacted. We will be converting March unused time into meeting room tokens to be used in the future. If you don’t use tokens, reach out for additional options. We want to offer something valuable to your work style.

We are hopeful about getting through this together, with stronger resources available for our community on the other side. We’ll reach out in the coming days to learn more about your needs and we will continue to update you on any changes to our services

Wishing you health, safety, and optimism.

The TVW Partners (Melissa, Lisa & Bobby)


For Members:

We are including all updates below so related policies (including guest sign-in) are linked in one place. The newest update has the prevailing information. We want to support the health and safety of our members and the larger community. Please contact us with all questions. 


Posted 3/15/2020

Dear TVWers,

The COVID-19 situation is fluid and changing as new information comes in. We are committed to the health and safety of our whole community foremost.

We understand that this is a critical week for slowing the spread of infection and that everybody should practice social distancing and work from home whenever possible. We also understand that TVW is playing a role in enabling remote work for some in our community.

Access Limitations:

Please do not enter the building if you or anyone in your household have experienced fever, cough, or respiratory symptoms. We’re wishing everybody health and safety in this uncertain time.

Shared Coworking is Closed:

Based on current information, we are taking the precaution of closing shared coworking for one week, 3/16-3/22, and will reassess as needed. There will be no coworking in our open spaces.

Bookable Rooms:

Booked and private rooms are still available for members who need an individual room for a particular use. Meeting and phone rooms should be booked on Wobbe. We encourage you to disinfect surfaces that you’ll touch and wash hands frequently, since we cannot service rooms between each reservation. By request, we can double your monthly tokens for March so you have access to private rooms as needed.

No Service:

There will be no snack or beverage service, no reusable tableware, and we will not be regularly staffed. We’ll continue to be reachable at 617-651-0681 and If you come in the building, we appreciate your bringing inside any packages left at the door when the TVW team is not present. Simply leave them at the front desk. We will be checking on the building regularly and will refer to door logs as needed. If you notice a building issue or missing service item (toilet paper, etc.), please email


We know that many of you have questions about your membership. We are actively working to find solutions as the situation solidifies, and we appreciate your patience while we figure it out. Feel free to reach out with all questions.

Building Precautions:

The cleaning service is continuing to clean the building daily, and our HVAC system is set to move air more frequently.

Support for You at This Time:

We are actively finding ways to support our membership at this uncertain time, including:

• Online community and connectivity as you work remotely (coming soon through existing and new social channels)
• Remote tech support
• Connecting to C19-related business resources

We are active in local business groups and working to advocate for our members and the small business community. We encourage businesses and non-profits to report expected losses to the Small Business Association and Massachusetts Disaster Recovery Programs as they play the scale of emergency relief, including grant and loan programs. You can find that form here.

If there are ways we can be helpful to you right now, we welcome that feedback.

Melissa for the TVW Team


Posted 3/12/2020

Dear Members,

We want to keep you updated with our latest information, including immediate changes that affect all space users.

At this time, we’re continuing to offer services, but we need to prepare for different situations. We are here to support your remote work and help you get work done (from here or from home) while reducing risk of transmission. Health and safety are our top priorities.

1. The door is locked. Because we cannot guarantee uninterrupted staffing, we are moving to limited staffing and member-only access. Members can still bring guests (on day passes or in booked meeting rooms), but you’ll need to meet them at the door and sign them in digitally with additional identifying information.

2. Guest Sign-In. A reminder of our policy to digitally “sign in” all guests on arrival when the door is locked. This is a simple email to with:

A. Your guests’ names
B. Whether they’ll be with you exclusively in a booked room or if you need to charge day passes
C. Plus their email or phone number in case we need to reach them for COVID-related updates. We normally don’t keep contact information for guests, but we’re taking this measure proactively in an abundance of caution. We will not reach them for any other reason.

Digital sign-in is a security measure, and we cannot be flexible on enforcement.

3. We can program Community Members’ keycards during this period of reduced staffing. If you have Community Membership and would like your keycard activated to use day passes, email contact to coordinate.


General COVID-19 Updates:

• Please stay home if you are experiencing symptoms of illness. If we can help support your remote work through tech support by phone, email, or desktop mirroring, we’re happy to do so.

• We are continuing to take extra cleaning measures.

• We’re offering single-use cups and individually-wrapped foods.

• Snacks and coffee are available but at a reduced service level.

• New members can still tour and sign up with us directly, assuming we have available staffing.

• If you test positive for COVID-19 and have been in the TVW building, we appreciate your notifying us right away (via We will not share identifying information with the community. 

Don’t hesitate to reach out with any questions, and we will update the community as information is available.

Best regards,

Melissa Tapper Goldman